FAQs

Billing and Payments

Manage your Tradefox subscription, update your payment details, and view your billing history.

Manage your subscription

Tradefox offers flexible tiers to help you build your construction skills, whether you’re learning solo or managing a team.

Free Tier: Access daily lessons and core competency assessments at no cost.
Premium Membership: Unlock unlimited simulations, ad-free learning, and full access to all trade paths (Electrical now, with Plumbing, Carpentry and more coming soon).
Tradefox for Schools/Business: Tailored packages for bulk user management and advanced progress tracking for apprentices.

Note: Your subscription will automatically renew at the end of each billing cycle (monthly or yearly) unless canceled.

Update your payment method

To ensure uninterrupted access to your simulations and certifications, keep your payment information up to date.

Sign in to your account at tradefoxapp.com.
Navigate to Account Settings and select Billing.
Select Update Payment Method.
Enter your new credit/debit card or digital wallet details and save.

Free trials and billing cycles

If you are starting a 7-day free trial, here is what to expect:

Day 1: Your trial begins with full access to all premium simulations.
Day 4: We’ll send you a reminder that your trial ends in 3 days.
Day 7: Your chosen payment method will be charged for the first billing cycle.

You can cancel at any time during the 7-day trial period to avoid being charged. If you change your mind, you can get a full refund if you cancel within 14 days of your first payment (or of a yearly renewal payment), as set out in our Platform Terms.

How to cancel your membership

If you need to take a break from your training, you can cancel your membership at any time.

Via Web: Go to Account Settings > Subscription > Cancel Membership.
Via Mobile: If you subscribed through the Apple App Store or Google Play Store, you must manage your cancellation directly through your device’s subscription settings.

After canceling, you will continue to have premium access until the end of your current billing period.

Resolving payment issues

If your payment is declined, please verify the following:

Your card is active and has not expired.
The CVV and billing postcode match your bank’s records.
You have sufficient funds or your bank is not blocking international/digital transactions.