Conditions générales de la plate-forme

Last updated: 6 November 2026

Welcome to Tradefox. These terms and conditions (the “Conditions“) apply when you create a Tradefox account, start a free trial, subscribe, or use our learning platform, app or online courses. Please read them carefully before you sign up. If you do not agree to them, please do not use the Platform.

Key information

This is a summary of the most important points. It forms part of these Terms, but please read the full Terms below.

• Who we are. Tradefox Ltd (company number 14774405), 47 West Heath Drive, London, England, NW11 7QG. Email: info@tradefoxapps.sitepreview.me.
• What you get. Access to interactive online training in trade skills, including lessons, simulations and assessments, through our website and our iOS and Android app.
• Plans. There is a Gratuit plan with limited content and a Prime plan with full access and no ads. At the date of these Terms, Premium costs £10.99 per month ou £69 per year (equivalent to £5.75 per month). Current prices are shown on our Pricing page, and the price shown when you subscribe is the price you pay.
• Free trial. New Premium subscribers get a 7-day free trial. We will remind you at least 3 days before your trial ends. If you do not cancel before the trial ends, your paid subscription starts and you will be charged.
• Automatic renewal. Premium renews automatically at the end of each monthly or yearly period, and you will be charged each time, until you cancel.
• Cancel any time. You can cancel at any time in your account settings (or in the App Store or Google Play if you subscribed there). Cancellation stops future payments. You keep Premium access until the end of the period you have already paid for.
• 14-day refund. If you change your mind, you can cancel within 14 days of your first paid payment (or within 14 days of a yearly renewal payment) and get a full refund. After that, cancelling stops future payments, but we do not refund the rest of the current period. This does not affect your legal rights if the content is faulty (see clause 8.4).
• Your legal rights. Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. Nothing in these Terms affects your statutory rights. For advice, contact Citizens Advice on 0808 223 1133.

If you have any questions about these Terms, please email info@tradefoxapps.sitepreview.me.

1. About these Terms

1.1 Who we are. The Platform is run by Tradefox Ltd (company number 14774405), a company registered in England and Wales with its registered office at 47 West Heath Drive, London, England, NW11 7QG (“Tradefox“, “nous“, “notre” or “nous“).

1.2 What these Terms cover. These Terms are the agreement between you and us for your use of the Platform. The “Plate-forme” means our web-based learning platform, our mobile app (the “Application“), our online courses and other learning content (the “Online Courses“), and the related services we provide. Your use of our public website at tradefoxapp.com is also covered by our Conditions d'utilisation.

1.3 Accepting these Terms. You accept these Terms when you tick the box or click the button to accept them during sign-up, or when you create an account, start a trial, subscribe, place an Order or otherwise accept the benefit of any part of the Services.

1.4 Defined terms. Words in bold with an initial capital have the meanings given to them where they appear in bold, or in clause 20.

1.5 Organisations. If you are signing up on behalf of a business, school, college or other organisation (a “Entité représentée“), you confirm that you have authority to bind it to these Terms and to use our Solution on its behalf, and “you” includes that Represented Entity. If your organisation has signed a separate written agreement with us (for example for Tradefox for Schools, Tradefox for Business or our learning management system), that agreement will apply where it conflicts with these Terms.

2. Who can use the Platform

2.1 To create an account you must be 16 or over. If you are 16 or 17, you must have permission from a parent or guardian, and they must agree to these Terms for you.

2.2 Learners under 16 may only use the Platform through an account provided by their school, college or training provider under a separate agreement with us.

2.3 By accepting these Terms, you confirm that:

(a) you meet the age requirements in this clause 2;

(b) you have the legal capacity to enter into a binding contract;

(c) you are allowed to use the payment method you provide; and

(d) you have not previously been suspended or banned from the Platform.

3. Your account

3.1 You need an account to use the Platform. When you register, we will ask for information such as your name, email address and a password.

3.2 You must make sure the information you give us is accurate and up to date.

3.3 You must keep your login details secure and must not share your account with anyone else. Each account is for one person only. You must tell us immediately at info@tradefoxapps.sitepreview.me if you think someone else has used your account.

3.4 We may refuse an application to register. We may also restrict access to the Platform in certain countries or regions.

4. The Platform and our courses

4.1 Content. The Online Courses are interactive training content. They may include lessons, simulations, quizzes, assessments and videos. You access them online or in the App through your account. You must not download, copy or republish them, except where we provide a download feature for your own personal use.

4.2 Changes to the Platform. We may update and change the Platform and Online Courses from time to time, for example to add new content, reflect changes in regulations, improve performance or fix problems. We will make sure that any change does not significantly reduce the features of the plan you have paid for, unless we give you notice under clause 6.5 and you are allowed to cancel.

4.3 Availability. We aim to keep the Platform available at all times, but there may be interruptions, for example for maintenance or updates. We will try to keep these to a minimum.

4.4 Training and safety. Please read this carefully.

(a) The Online Courses are designed to support learning. They do not replace practical training, supervised experience, or recognised qualifications and certification. Unless we clearly say otherwise, completing an Online Course does not give you a recognised qualification or entitle you to carry out regulated work.

(b) Some trades covered by the Online Courses, including electrical, gas and plumbing work, involve serious risks. You must always follow current regulations and industry guidance, use appropriate safety equipment, and work within your competence. Some work (for example gas work) may only legally be carried out by registered professionals. If you are unsure, consult a qualified professional before carrying out any task. It is your responsibility to comply with all applicable Laws relevant to the activities you undertake, including those demonstrated or contemplated in the Online Courses, and all applicable Laws relevant to your business.

(c) The Online Courses are based on UK standards and practices and may not be suitable for use outside the UK.

5. Plans and free trials

5.1 Free plan. The Free plan gives you access to a limited selection of content. It is supported by adverts in the App, which are provided by Unity Ads. You will only see personalised adverts if you agree to them. Our Politique de confidentialité explains how adverts work and how to change your choices. We may change what is included in the Free plan at any time.

5.2 Premium plan. The Premium plan gives you full access to the Online Courses available on the Platform, without adverts, for as long as your subscription is active. Premium is available on a monthly or yearly basis (the “Billing Period“).

5.3 Free trial. If you have not had a Premium subscription or free trial before, you can start a 7-day free trial of Premium.

(a) You may need to provide a payment method to start the trial. You will not be charged during the trial.

(b) We will send you a reminder at least 3 days before your trial ends, telling you when you will be charged and how much.

(c) If you cancel before the trial ends, you will not be charged, and your access to Premium will end when the trial ends.

(d) If you do not cancel before the trial ends, your paid Premium subscription will start automatically at the end of the trial. You will be charged the price for the Billing Period you chose. You will then have 14 days to cancel for a full refund (see clause 8).

(e) One free trial is allowed per person. We may withdraw or change free trial offers at any time, but this will not affect a trial you have already started.

6. Price and payment

6.1 Prices. The prices for Premium are shown on our Pricing page and when you subscribe. At the date of these Terms they are £10.99 per month ou £69 per year. Prices shown to consumers include VAT where it applies.

6.2 When you pay. Your Subscription Period starts when your paid subscription starts and is the Billing Period specified in your Order. Subscription fees are paid in advance. The first payment is taken when your paid subscription starts (at the end of your free trial, if you had one). Further payments are taken automatically at the start of each Billing Period until you cancel.

6.3 How you pay.

(a) If you subscribe on our website, payments are processed by our payment provider, Stripe. Stripe’s terms et privacy policy also apply to how it processes your payment. We do not store your full card details.

(b) If you subscribe in the App through the Apple App Store or Google Play, Apple or Google takes payment, and their terms apply to billing, renewals, cancellations and refund requests. You will need to manage your subscription through your App Store or Google Play account.

6.4 Failed payments. If a payment fails, we will let you know and may try again. If we still cannot take payment, we may suspend your Premium access until payment is made. You will keep access to the Free plan.

6.5 Price changes. We may change our prices. If we change the price of your subscription, we will give you at least 30 days’ notice before the new price applies, and it will only apply from your next Billing Period. If you do not want to pay the new price, you can cancel before it takes effect.

6.6 Errors. If we discover an error in the price you were charged, we will contact you and correct it. We will refund you if you were overcharged.

7. Renewal and cancelling your subscription

7.1 Automatic renewal. Your Premium subscription renews automatically at the end of each Billing Period, for another Billing Period of the same length, until you cancel. For yearly subscriptions, we will remind you before each renewal.

7.2 How to cancel. You can cancel at any time:

(a) in your account settings on the Platform, if you subscribed on our website;

(b) in your Apple App Store or Google Play account settings, if you subscribed through the App; or

(c) by emailing info@tradefoxapps.sitepreview.me.

7.3 What happens when you cancel. Cancellation stops your subscription renewing. You will keep Premium access until the end of the Billing Period you have already paid for, after which your account moves to the Free plan. We do not refund the remaining part of a Billing Period you have already started, except as set out in clauses 8 and 14.3.

7.4 Closing your account. You can also close your account entirely by contacting us. Closing your account also cancels any subscription and ends your access to the Platform. Our Politique de confidentialité explains what happens to your data.

8. Your right to cancel and refunds

8.1 Your 14-day right to cancel and get a full refund. You can cancel your Premium subscription and get a full refund if you tell us within 14 days of:

(a) the date of your first paid payment (if you had a free trial, this is the date the trial ended and you were first charged); or

(b) the date of a yearly renewal payment.

This right does not apply to monthly renewal payments. You can still cancel a monthly subscription at any time to stop future payments (see clause 7).

8.2 How to cancel and get your refund. To use this right, cancel your subscription as described in clause 7.2 and email us at info@tradefoxapps.sitepreview.me within the 14 days, saying you want a refund. You can also use the model cancellation form below, but you don’t have to. We will refund the full payment within 14 days of receiving your request, using the payment method you paid with. Your Premium access will end when we process the refund.

8.3 Free trials. During a free trial, you can cancel without paying anything (see clause 5.3). The 14-day refund period in clause 8.1(a) starts when you are first charged at the end of the trial, not when the trial starts.

8.4 Faulty content. If the Platform or any Online Course is faulty or not as described, you have legal rights under the Consumer Rights Act 2015. These include the right to have it repaired or replaced, and in some cases a price reduction or refund. These rights apply whenever you bought your subscription. If something is not working, please contact us at info@tradefoxapps.sitepreview.me and we will try to put it right.

8.5 App Store and Google Play purchases. If you subscribed through the App Store or Google Play, Apple or Google took your payment. To get a refund under clause 8.1, request it from Apple (at reportaproblem.apple.com) or Google (through your Google Play order history), or contact us and we will help you. Your rights under clause 8.4 still apply.

8.6 Model cancellation form. (Only complete and return this form if you want to cancel.) To: Tradefox Ltd, 47 West Heath Drive, London, England, NW11 7QG, info@tradefoxapps.sitepreview.me. I hereby give notice that I cancel my contract for the Tradefox Premium subscription ordered on [date] / first charged on [date]. Name: [your name]. Email address on account: [your email]. Date: [date].

9. Changing your plan

9.1 Upgrading. If you upgrade (for example from monthly to yearly), the change takes effect straight away. We will tell you how much you will be charged, including any credit for the unused part of your current Billing Period, before you confirm.

9.2 Downgrading. If you downgrade (for example from Premium to Free, or from yearly to monthly), the change takes effect at the start of your next Billing Period. You keep your current plan until then.

9.3 Your progress. If you downgrade or cancel, you may lose access to Premium content, but we will keep your learning progress so that it is available if you subscribe again, unless you close your account.

10. Using our App

10.1 Licence. We give you a personal, non-transferable, non-exclusive licence to download the App onto devices you own or control and use it in line with these Terms. If you got the App from the Apple App Store or Google Play, you must also follow their rules (the “App Store Rules“). If there is a conflict between these Terms and the App Store Rules, the App Store Rules apply.

10.2 Apple and Google. Apple and Google are not parties to these Terms and are not responsible for the App, its content or any support for it. We are responsible for the App and for providing support for it.

10.3 Updates. We may release updates to the App from time to time. Depending on the update, you may not be able to use the App until you have installed the latest version. If an update comes with new terms, we will ask you to review and accept them.

10.4 If you sell or give away your device, you must first remove the App from it.

10.5 Vous ne devez pas :

(a) copy, modify or decompile the App, or try to discover its source code, except as allowed by law;

(b) try to get around or interfere with any security feature of the App; or

(c) present the App as your own, or make it available for others to download or use.

11. Your obligations

11.1 You must use the Platform only for your own learning (or, for a Represented Entity, for the purposes agreed with us) and in accordance with these Terms and the law.

11.2 You must not, and must not allow anyone else to:

(a) share your account or login details, or let anyone else use your account;

(b) copy, record, download, share, sell, publish or otherwise make available any Platform content, except as these Terms allow;

(c) use bots, scrapers or other automated tools to access or copy the Platform;

(d) copy, modify, reverse engineer or create derivative works from the Platform, except as allowed by law;

(e) remove or change any copyright, trade mark or other notice on the Platform;

(f) try to get around any security or technical protection on the Platform;

(g) upload or share any content that is unlawful, offensive, abusive, discriminatory or pornographic, or that infringes anyone else’s rights;

(h) harass, bully, threaten or impersonate anyone, or send spam, through the Platform; or

(i) use the Platform in any way that is unlawful or fraudulent, or that could damage the Platform or our reputation.

11.3 If you become aware of any misuse of the Platform or your account, please tell us straight away at info@tradefoxapps.sitepreview.me.

12. Intellectual property and your content

12.1 Our content. We own, or are licensed to use, all intellectual property rights in the Platform and all its content, including text, graphics, simulations, logos, designs, images, audio, video and software (the “Contenu de la plate-forme“). These Terms do not give you any rights in the Platform Content, except the right to use it as these Terms allow. All other rights are reserved.

12.2 Your licence. For as long as you have an account, we give you a personal, non-transferable, non-exclusive licence to access and use the Platform Content included in your plan, for your own learning.

12.3 Your content. If you upload or submit any content to the Platform (for example messages, comments or files) (“User Content“), you keep ownership of it. You give us a non-exclusive, royalty-free licence to use, store and copy your User Content to the extent needed to provide and improve the Platform. This licence ends when you delete the User Content or close your account, except where we need to keep it for legal reasons or where it has been shared with others. We use any personal data in your User Content as described in our Privacy Policy.

12.4 You confirm that you have the right to submit any User Content, and that it does not break these Terms or infringe anyone else’s rights. We may remove any User Content that we reasonably believe breaks these Terms.

13. Privacy

We use your personal data as set out in our Politique de confidentialité et Politique en matière de cookies. Please read them carefully. They explain what personal data we collect, how we use it, who we share it with and your rights.

14. Suspending or closing your account

14.1 If you break these Terms. We may suspend or close your account, and end your subscription, if:

(a) you seriously break these Terms (for example by sharing your account or copying Platform Content);

(b) you repeatedly break these Terms; or

(c) you do not pay fees when they are due (see clause 6.4).

Where reasonable, we will tell you first and give you a chance to put things right.

14.2 No refund on closure for breach. If we close your account under clause 14.1, we will not refund any fees you have paid, except where the law requires.

14.3 If we stop providing the Platform. We may stop providing the Platform, or close your account for any other reason, by giving you at least 30 days’ notice. If we do, we will refund any fees you have paid for the period after your access ends.

14.4 What happens when your account closes. Your access to the Platform will end. Any clauses that by their nature should continue after these Terms end (including clauses 12, 15 and 19) will continue to apply.

15. Liability

15.1 Nothing in these Terms shall exclude or limit a party’s liability for fraud or intentional unlawful conduct by a party, or death or personal injury resulting from a party’s negligence.

15.2 To the maximum extent permitted by applicable law, we limit all liability to any person for loss or damage of any kind, however arising, whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to Tradefox, the Platform, the Online Courses, your Subscription, these Terms or any other goods or services provided by us, to the value of the Fees (if any) paid to Tradefox. If no Fee has been paid, liability is excluded to the maximum extent permitted by applicable law.

15.3 All express or implied representations and warranties in relation to Tradefox, the Website, the Platform, these Terms or any other goods or services provided by us are, to the maximum extent permitted by applicable law, excluded.

15.4 (Indemnity) You indemnify us and our employees and agents in respect of all liability for loss, damage or injury which is or may be suffered by any person arising from your or your representatives’:

(a) breach of any of these Terms;

(b) use of the Website, the Platform or the Online Courses, including any Platform Content; or

(c) use of any other goods or services provided by us.

15.5 (Consequential loss) To the maximum extent permitted by law, under no circumstances will we be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with Tradefox, the Platform, our Online Courses, these Terms or any other goods or services provided by us (except to the extent this liability cannot be excluded under applicable law).

15.6 To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these Terms including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions shall remain in full force and effect.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. These include natural disasters, fire, flood, war, terrorism, civil unrest, epidemics, government action, strikes by people other than our staff, or the failure of internet, hosting or power providers. If such an event happens, we will contact you as soon as possible and take steps to minimise its effect. If the problem continues for more than 30 days, you may cancel your subscription and we will refund any fees you have paid for the period you could not access the Platform.

17. Complaints and disputes

17.1 If you have a complaint, please contact us at info@tradefoxapps.sitepreview.me, giving as much detail as possible. We will respond as quickly as we can and try to resolve it fairly.

17.2 If we cannot resolve your complaint, you can contact Citizens Advice for help. You can also take legal action, but we encourage you to raise your complaint with us first.

18. Notices

18.1 We will contact you by email at the email address specified in your Order (or, if none is specified, the address linked to your account), or by in-App or on-Platform notification. Please keep your email address up to date.

18.2 You can contact us by email at info@tradefoxapps.sitepreview.me, or by post at Tradefox Ltd, 47 West Heath Drive, London, England, NW11 7QG.

18.3 An email will be treated as received 24 hours after it is sent. If that time falls outside business hours (9am to 5pm Monday to Friday, excluding public holidays in England), it will be treated as received at 9am on the next business day.

19. General

19.1 Changes to these Terms. We may change these Terms, for example to reflect changes in the law or in the Platform. We will give you at least 30 days’ notice of any change that significantly affects you. If you do not agree to the change, you can cancel your subscription before it takes effect. Changes will not apply to a Billing Period you have already paid for, unless the law requires them to.

19.2 Transfer. We may transfer our rights and obligations under these Terms to another organisation, for example if our business is sold. We will tell you if this happens and make sure it does not reduce your rights. You may not transfer your rights or obligations under these Terms without our written consent.

19.3 Third-party rights. No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

19.4 Waiver. If we do not insist on you meeting any of your obligations under these Terms, or we delay taking action, that does not mean we have given up our rights.

19.5 Severance. If a court decides that any part of these Terms is unlawful or unenforceable, the rest of these Terms will remain in full force.

19.6 Entire agreement. These Terms, together with the documents referred to in them (including our Privacy Policy, Cookies Policy and Terms of Use), are the entire agreement between you and us about the Platform.

19.7 Confidentiality. Except as contemplated by these Terms, a party must not, and must not permit any of its Personnel to, use or disclose to any person any Confidential Information disclosed to it by the other party without the disclosing party’s prior written consent. Each party must promptly notify the other party if it learns of any potential, actual or suspected loss, misappropriation or unauthorised access to, or disclosure or use of, Confidential Information or other compromise of the security, confidentiality or integrity of Confidential Information. The notifying party will investigate each potential, actual or suspected breach of confidentiality and assist the other party in connection with any related investigation.

19.8 Joint and several liability. Une obligation ou une responsabilité assumée par deux ou plusieurs personnes, ou un droit qui leur est conféré, les lie ou leur profite conjointement et solidairement.

19.9 Governing law and jurisdiction. These Terms are governed by the law of England and Wales. You can bring legal proceedings about them in the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and the mandatory consumer protection laws of your home nation will still apply to you.

20. Definitions